MSC Cruises to Offer (AI) Personal Assistant Onboard

MSC Cruises ZOE Personal Cruise Assistant

MSC Cruises, already known for employing technology to enhance the guest experience, have announced that they are introducing the world’s first virtual personal cruise assistant. Named ZOE, the voice-enabled artificial intelligence (AI) tool will be found in every stateroom. ZOE can speak seven languages, answer hundreds of questions about the cruise and provide information about on board services, guidance and suggestions or help to book a service. An easy to use device – guests simply say, “OK ZOE”, and she’s ready to help. The advanced voice recognition feature makes it…

Read More

Carnival Corporation debuts OceanView Mobile App

Over the past couple of years, Carnival Corporation has been producing high quality original content. These programs showcase the destinations and vessels sailing under the companies many brands including Carnival Cruise Line, Princess Cruises, Holland America Line, Cunard Line, Costa Cruises, P&O Cruises, AIDA Cruises and Seabourn. Launched in 2017, OceanView programming has been available on streaming devices in the home and now OceanView Mobile, the first travel content app from a travel provider, gives viewers the opportunity to take their favorite shows with them on the go. Viewers can…

Read More

Royal Caribbean Using AI to Create Soundtrack to Cruises

Royal Caribbean SoundSeeker

Royal Caribbean is looking at taking vacation photos from boring to brilliant. With the help of an AI tool, Royal Caribbean guests can create a sensory display of their photos matched with a soundtrack that evokes feeling and mood. More than a year in the making, Royal Caribbean SoundSeeker™ is a groundbreaking, patent-pending digital experience powered by artificial intelligence (AI). The innovative tool is specifically designed to use machine learning to seamlessly create original soundtracks based on the content of each photograph. Jim Berra, chief marketing officer, Royal Caribbean International…

Read More

Major Upgrades for Princess Cruises Port Everglades Terminal

Port Everglades Terminal Upgrades

Carnival Corporation announced the completion of an extensive multi-million-dollar upgrade of Cruise Terminal 2 at Port Everglades. Princess Cruises is the only cruise line to use Terminal 2 and the upgrades were part of the roll-out of Princess’s new Ocean Medallion program, featuring a more streamlined departure design, interactive experiences, movie theater and more comfortable pre-boarding areas transforming guests’ experience as they prepare to depart for their cruise vacation. John Padgett, chief experience and innovation officer for Carnival Corporation said: A Carnival Corporation proprietary xIoT (Experiential Internet of Things) network, which…

Read More

Royal Caribbean’s New High Tech Check-In System

Royal Caribbean Technology

Royal Caribbean has long been a pioneer in bring new technologies to the cruise industry. Their newest cruise ships are outfitted with miles of cables to be able to offer their guests faster services from shopping, getting online and now even boarding their latest ship, Symphony of the Seas. The latest technological innovations will be integrated throughout Symphony, including a redesigned check-in experience that eliminates lines and bypasses the counter. The new process will leverage a combination of facial recognition, bar codes and beacons to make boarding fast and frictionless.…

Read More